§ 16-28. Telephone communications with customers.

Each franchise holder shall provide sufficient staff and toll-free telephone services to receive and resolve all incoming telephone calls concerning the franchise holder's collection service in the county. The franchise holder shall provide at least one toll-free telephone number for calls originating in the county. The franchise holder's staff shall receive telephone calls at least between the hours of 8:00 a.m. and 5:00 p.m., Monday through Friday, excluding holidays. At all other times the franchise holder shall use an answering machine or answering service to receive incoming calls and complaints. The franchise holder shall check the answering machine or answering service at least twice each day for complaints.

(Ord. No. 07-35, § 1 (§ 16-20), 12-12-2007)