§ 17.5-25. Response to customer complaints; investigation of complaints by county.

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All complaints against a cable operator relating to its performance, including but not limited to those concerning quality of service, equipment malfunction, and billing disputes, shall be received at the cable operator's office. A cable operator shall endeavor to respond and satisfy any complaints consistent with FCC standards. A cable operator shall report, upon request, to the county administrator, or other county official, with respect to any unresolved complaints. The county administrator, or his designee, shall have the authority to investigate complaints of subscribers and nonsubscribers and in the event that such complaints, after investigation, are determined to be well founded, the county administrator shall forward the complaint to the Marion County Code Enforcement Department for appropriate action. The cable operator shall maintain a complete file of all written complaints made during the immediately preceding two (2) years. Attached to each complaint shall be an appropriate written document showing the disposition or satisfaction thereof. This file is subject to review by the county. The county administrator may establish procedures for the speedy resolution of such complaints.

(Ord. No. 01-15, 8-7-2001)

                    
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